Privacy Policy

What is this policy? This is our data protection and privacy policy that explains who we are, why and how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to. We inform you about all those things which are prescribed in the revised Data Protection Act (DPA).

Who are we?

We are TopWines (Switzerland) SA.  Our contact and other details are set out at the end of this policy.

Whose personal data do we process?

We may process personal data relating to you if: You are a customer.

What personal data do we process?

We may process personal data relating to you that we have either obtained from you.  The personal data relating to you that we process may include the information set out below.

Your personal details

We may process your personal details, including: Your name. Your address, phone number, email address or other contact details.

Information we obtain from communications with us

We may process information that we obtain from communicating with you, including: Information about you that you give us by communicating with us by phone, by e-mail, via our website, via social media or otherwise. Information you give us or that we obtain when you use our website, obtain or subscribe to our goods or services, enquire about a product, place an order, or contact us to report a problem.

Information relating to our dealings with you

We may process information relating to our dealings with you, including: Information relating to transactions with us involving you (for example, details of goods or services that we have supplied to you). Other information relating to you which it is necessary for us to process in order to enter into or perform a contract with you (for example, information obtained from credit references agencies where this is necessary to enable us to carry out appropriate checks in relation to contracts with you).

What do we do with your personal data?

We may process your personal data for the following purposes: To communicate with you. To enter into, and to perform, contracts with you. To advertise and market, and provide information about, our goods and services.  This may be via direct marketing communications (such as emails) or telephone calls.  This may included making suggestions and recommendations about goods or services that may interest you, and it will be subject to your stated preferences where relevant. To administer our website under our terms and for internal operations, including troubleshooting, and data analysis, testing, research. To improve our site to ensure that content is presented in the most effective manner for you and for your computer. To keep our website safe and secure. 

What else do we obtain personal data for?

Furthermore, personal data may be processed namely for compliance, anti-fraud, legal proceedings, general business management and risk management, corporate transactions, market analysis, training and education or to maintain general security (e.g. access control).

How long do we process personal data for?

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Transmission to individual third parties

We use third-party features on our website. Plugins are software programs that allow access by other software applications to extend their functionality. We do not use share buttons of social networks. In the following, we would like to inform you about the processing of your personal data by the plugins or other functions we use:

Google Analytics:

Web analytics, reach measurement and measurement of user flows; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; website: https://marketingplatform.google.com/intl/de/about/analytics/; privacy policy: https://policies.google.com/privacy. Google Analytics 4: We use Google Analytics to perform user analysis based on a pseudonymous user identification number. Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; website: https://marketingplatform.google.com/intl/de/about/analytics/; privacy policy: https://policies.google.com/privacy.

What are your rights?

You have the following rights in relation to personal data relating to you that we process: You may request access to the personal data concerned (please see the section on obtaining access to your personal data, below). You may request that incorrect personal data that we are processing be rectified. In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned. You can request that no automated decision-making, including profiling, takes place that has legal or similar significant effects on you.

How to exercise your right of access to your personal data

You can exercise your right of access to your personal data: By emailing us at sales@topwines.ch By writing to us at the address below. Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Our details – contacting us

Our full details are:

TopWines (Switzerland) SA

Via Ufentina 6 - 6855 Stabio (CH) - (+41) (0)79 399 88 99

Email sales@topwines.ch

Supervisory authority for Data Protection

The Federal Data Protection and Information Commissioner (FDPIC) is the supervisory authority in Switzerland and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Date of this policy

This policy was last updated in October 2023.